Project Manager - Kano

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.                                                                                                                 

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.  

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 

                                          Duties and Responsibilities 

PURPOSE

• Provide strategic leadership and direction for the REACH Program, ensuring all activities are aligned with EHA Clinics' organizational priorities and the program's long-term sustainability goals.
• Develop and drive innovative strategies for partnership development, stakeholder engagement, and membership growth that directly support program objectives.
• Provide expert advice and guidance to the REACH Management Team and key stakeholders on partnership development, relationship management, and business growth opportunities.
• Support program goal achievement through effective planning, resource management, and continuous improvement of program systems and processes.
• Establish and strengthen internal systems, processes, and initiatives that improve service uptake, expand membership, and deliver shared value to beneficiaries, partners, and the organization.
• Identify and cultivate strategic partnerships across the public, private, and development sectors to enhance program reach, impact, and sustainability.
• Ensure the REACH Program remains compliant with organizational policies, regulatory requirements, and partnership commitments at all times.

ENGAGEMENT

• Build and maintain strategic relationships with government agencies, healthcare providers, corporate organizations, development partners, community leaders, and other key stakeholders to advance REACH Program objectives.
• Represent the REACH Program in stakeholder meetings, forums, community engagements, and partnership discussions, serving as the primary liaison between the program and external partners.
• Lead stakeholder engagement through effective communication, negotiation, and relationship management to foster collaboration, strengthen partnerships, and maximize opportunities for program growth.
• Lead the negotiation, development, and execution of partnership agreements — including MOUs, SLAs, and grant arrangements — ensuring compliance with organizational and regulatory requirements.
• Collaborate with internal departments to ensure effective coordination and integrated delivery of partnership, outreach, and membership initiatives.
• Provide strategic advice and support in business planning, resource allocation, performance management, and reporting to ensure partnership activities align with organizational goals.
• Serve as an internal champion for the REACH Program, raising awareness of program priorities and securing cross-functional support for key initiatives.
• Conduct authentic community engagement across Kano and Northern Nigeria, leveraging fluency in Hausa to build trust with local communities, traditional leaders, and government representatives.
• Develop and deliver communications, outreach messaging, and community dialogues in both English and Hausa to ensure accessibility and cultural relevance.
• Plan, coordinate, and oversee community outreach activities, health promotion campaigns, and enrollment events aimed at increasing REACH Program awareness and membership.

DELIVERY

• Develop and implement partnership, membership growth, and stakeholder engagement strategies that contribute to the achievement of REACH Program targets and KPIs.
• Identify, evaluate, and pursue new partnership opportunities across the public, private, and development sectors to expand program reach and create sustainable value.
• Monitor and evaluate partnership performance, stakeholder engagement outcomes, and program activities against agreed deliverables, reporting variances and recommended actions.
• Conduct research, environmental scanning, and stakeholder analysis to inform decision-making, support innovation, and identify emerging opportunities and risks.
• Design and execute evidence-based membership acquisition and retention strategies that drive sustainable, measurable growth in program enrollment.
• Plan and lead community outreach campaigns, health promotion events, and enrollment drives 
• Monitor outreach and enrollment data, producing regular performance updates and actionable insights for senior leadership.
• Anticipate and proactively address operational, stakeholder, and program-related challenges, recommending and implementing solutions that enhance efficiency and effectiveness.
• Oversee the REACH Program budget, ensuring expenditure is aligned with approved plans, resources are optimally deployed, and financial accountability is maintained.
• Prepare and submit timely, accurate program reports, performance dashboards, and strategic recommendations to support informed decision-making at all levels.
• Ensure full compliance with organizational policies, partnership commitments, program standards, and all applicable regulatory requirements.
• Supervise, coach, and develop full-time staff and ad-hoc field personnel, setting clear performance expectations and conducting regular performance reviews.

                         Targeted Specialized Knowledge  

• Bachelor's degree in Public Health, Health Management, Business Administration, Marketing, Social Sciences, Project Management, Healthcare Administration, or a related field.
• A Master's degree in Public Health (MPH), Business Administration (MBA), Health Management, Project Management, or a related discipline is an added advantage.
• Professional certification in Project Management (PMP, PRINCE2, CAPM, Agile, etc.) is desirable.
• Minimum of 3- 5 years of progressive experience in project management, healthcare program management, business development, partnership management, or stakeholder engagement.
• Demonstrated experience managing multi-stakeholder projects and strategic partnerships.
• Experience working with healthcare organizations, NGOs, donor-funded programs, insurance schemes, membership-based programs, or community health initiatives.
• Proven track record of developing and managing partnerships with government agencies, corporate organizations, healthcare providers, and community stakeholders.
• Experience planning and executing community outreach, health promotion, or membership acquisition initiatives.
• Experience supervising and managing multidisciplinary teams.
• Fluent in Hausa and proficient in written and spoken English.

Remuneration

NGN 780,000 monthly gross. 

Benefits 

• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.