Job Title | Senior Officer, People and Culture |
Department Reports to | People and Culture Senior Coordinator, People and Culture |
Based in | Abuja, Kano. |
Who we are
EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.
Mission Statement
We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
Core Values
CUSTOMER EXPERIENCE: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.
SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.
FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.
Our services:
- Medical Services
- Research and Informatics
- Pharmacy
- Laboratory & Diagnostics
- Community Health (REACH Program)
- Telehealth and Telemedicine
Mission Objective
The People and Culture department, is focused on creating a work environment that inspires creativity, innovation and growth. We believe in fostering a culture where every employee feels valued, respected, and included, and has the resources and support they need to thrive. We are dedicated to attracting, retaining, and developing a diverse and talented workforce that embodies our organization's values and True North. We aim to promote a positive and collaborative work culture that encourages open communication, constructive feedback, and ongoing learning and development opportunities.
Duties And Responsibilities
PURPOSE
- Maintain security and confidentiality of company information. Maintain physical and digital personnel records Update internal databases with new hire information
- Gather, enter, and/or update data to maintain employee records and databases, as appropriate; establish and maintain files and records for the office.
- Develop training and onboarding materials. Assist in the coordination, supervision, and completion of special HR projects as appropriate.
- Assist with HR project development, planning and execution. Compose and prepare written documentation and correspondence for the HR department; screen and evaluate incoming and outgoing correspondence and prepare responses as appropriate.
ENGAGEMENT
- Assist with all internal and external HR-related enquiries or requests.
- Coordinating schedules, distributing memos and reports, and ensuring that everyone is kept current on necessary company news and information.
- Maintain a company calendar and schedule appointments and schedule meetings, interviews, HR events and maintain agendas. Prepare and distribute meeting agenda and meeting minutes.
- Explain organisational policies and culture to clients ensuring clarity and comprehension.
DELIVERY
- Gather payroll data like bank accounts and working days.
- Assist to evaluate the performance of the employees as required
- Organize a filing system for important and confidential company documents. Prepare reports and presentations on HR-related metrics
- Perform orientations and update records of new staff. Prepare reports and presentations with statistical data, as assigned.
Targeted Specialized Knowledge
- Minimum of Bachelor's degree from any reputable institution.
- At least 1-3 years of related experience is required.
- Completion of compulsory National Youth Service Corps (NYSC) or exemption.
Remuneration:
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
- Hold Computer literacy
- Excellent Communication and Customer Service
- Caring, Compassionate, Dedicated and Professional
- Working Under Pressure
- Humane, Empathetic and Supportive Bedside Manner
- Leadership and Teamwork
- Problem solving and Initiative
- Time Management and Organization
- Attention to Detail
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.