Senior Officer, Learning and Development

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective 

The Continuous Improvement Office at EHA Clinics is dedicated to cultivating a culture of innovation, excellence, and professional growth. The Learning & Development (L&D) Manager plays a pivotal role in driving the business development and revenue growth for the L&D function. This role focuses on creating innovative and business solutions to develop and deliver impactful training curriculum and programs, build strategic partnerships, and position the L&D department as a key contributor to organizational growth.

       Duties  &  Responsibilities 

 PURPOSE

• Collaborate with the L&D Manager to  design and implement integrated learning strategies aligned with organizational objectives.
• Conduct training needs assessments to identify gaps and create customized learning plans.
• Organize short-term training programs (onsite, online, or hybrid) for internal staff and external clients on specialized topics such as molecular biology,QMS, and quality assurance.
• Leverage technology and e-learning platforms to enhance the delivery and impact of training programs.
• Support the development and tracking of OKRs (Objectives and Key Results) and KPIs for the L&D function.

ENGAGEMENT

• Act as a liaison with departments to develop relevant content and training materials.
• Build and maintain relationships with internal and external stakeholders to enhance training effectiveness and program outreach.
• Facilitate onboarding for guest speakers and trainers, ensuring a seamless training experience.
• Promote continuous professional development programs to align with national standards, ensuring all certifications meet regulatory requirements

DELIVERY

• Coordinate the development and preparation of teaching aids, visual materials, and certification documents.
• Organize webinars, internships and lab postings for professionals and students, fostering career development and practical learning.
• Manage monthly training reports, including sales trends, market analysis and program feedback.
• Oversee the implementation and monitoring of SOPs for training programs.
• Evaluate training program effectiveness through data analysis and participant feedback to recommend improvements.

          Targeted Specialized Knowledge  

• Bachelor’s Degree in Education, Human Resources, Healthcare Management,Business Administration, or a related field.
• Certifications in Learning & Development, Training Management, or Continuous Improvement methodologies.
• Experience in leveraging e-learning platforms and managing training programs is preferred.
• Minimum of 3 years of experience in a learning and development role.

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc. Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.