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EHA Clinics is proudly the first JCI Accredited Clinic for Ambulatory care in Sub-Saharan Africa. Learn more


Job Title

Research Patient Enrollment Officer

Department


Reports to

Research


Research Coodinator 

Based in

Kano


Who we are

 EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.


EHA Clinics is passionate about creating a pool of talented early-career professionals. Qualified candidates will be tested and screened, and successful candidates will be invited to interviews for suitable roles that arise over the course of the year.


Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.


Our services:

  • Medical Services
  • Research and Informatics
  • Pharmacy
  • Laboratory & Diagnostics
  • Community Health (REACH Program)
  • Telehealth and Telemedicine


Mission Objective

Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization's overarching mission of delivering quality, accessible, and affordable health care.

The Research patient enrollment officer is to support groundbreaking research by fostering trust, transparency, and engagement with participants, ensuring that all recruitment activities adhere to the highest standards of integrity and compliance. He/She is committed to contributing to the success of research projects by facilitating seamless and informed participant involvement, ultimately enhancing the quality and impact of scientific findings 


Duties And Responsibilities


PURPOSE


  • Assist a team of researchers to successfully execute research projects through enrollment of study participants.
  • Communicate study details, benefits, and potential risks to prospective participants.
  • Administering study inclusion and exclusion criteria and recruiting eligible patients into studies at EHA Clinics.
  • Ensure accurate data collection, and storage in compliance with regulatory and ethical guidelines.



ENGAGEMENT

  • Work closely with research teams, investigators, and other stakeholders to align recruitment efforts with study goals.
  • Facilitate effective communication between participants and the research team.
  • Engage with community organizations and stakeholders to promote study awareness and participation.
  • Develop and distribute recruitment materials and resources.



DELIVERY

  • Ensure recruitment milestones and enrollment targets are met within the established timelines.
  • Respond to participant inquiries and concerns promptly to maintain engagement and trust.
  • Organize participant appointments, follow-up visits, and study timelines to ensure smooth workflow.
  • Adhere to EHA Clinics code of conduct as well as ethical standards of the field.


     Targeted Specialized Knowledge

  • Bachelor’s degree in science, any field from an accredited university with excellent communication skills. 
  • A minimum of 2 years of outstanding work experience as a customer service agent in a nationally recognized organization is essential. 
  • Proficiency in written and spoken English and Hausa languages.
  • Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
  • Strong computer skills, including Google Suite are desirable.
  • Strong organizational and time-management skills.


Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 


Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.


Key Skills and Attributes

  • Hold Computer literacy
  • Excellent Communication and Customer Service
  • Caring, Compassionate, Dedicated and Professional
  • Working Under Pressure
  • Humane, Empathetic and Supportive Bedside Manner
  • Leadership and Teamwork
  • Problem solving and Initiative
  • Time Management and Organization
  • Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.