Receptionist - Abuja

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

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Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

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Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.                                             

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.  

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 

The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement. S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

                       Duties And Responsibilities            

 PURPOSE

• Ensure optimal patient care by effectively triaging and classifying patients, contributing to a reduction in wait times and improved patient satisfaction.
• Maintain accurate and up-to-date clinical records within systems like Odoo and EHA Care, ensuring data integrity and ease of access for decision-making and operational efficiency.
• Drive clinic operational efficiency by streamlining processes, leading to increased patient flow, improved adherence to schedules, and minimized patient wait times.
• Increase sales of clinical products (e.g., membership packages) by identifying patient needs and providing tailored recommendations, aiming to meet or exceed monthly sales targets.
• Ensure seamless patient appointment scheduling and follow-ups, leading to a reduction in missed appointments and improved patient retention through effective communication and reminders.

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 ENGAGEMENT

• Enhance visitor experience by providing accurate and timely information about the clinic’s services and products, leading to increased satisfaction and improved patient onboarding.
• Facilitate seamless communication between patients and various departments (laboratory, medical, and pharmacy), ensuring prompt and accurate resolution of patient inquiries and concerns, leading to improved service delivery.
• Ensure effective coordination with HMO clients by confirming patient eligibility and securing pre-authorizations, resulting in faster approval times and enhanced patient care access.
• Strengthen organizational efficiency by supporting managers and employees with effective communication and organizational strategies, contributing to improved team productivity and operational flow.

 DELIVERY

• Ensure accurate and timely billing management by overseeing and tracking payments from clients and HMOs across various payment methods, resulting in improved cash flow and reduced payment discrepancies.
• Contribute to organisational success by taking ownership of new and evolving requests, identifying opportunities to enhance value in your role, and supporting the achievement of broader company goals through proactive problem-solving and innovation.

             Targeted Specialized Knowledge

• Bachelor’s degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.
• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company

Remuneration: 

NGN 100,800 monthly gross. 

Benefits 

• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

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Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment. 

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