Project Manager - Kano

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.                                                                                                                 

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.  

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 

The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement. S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

                                  Duties and Responsibilities 

PURPOSE

• Provide expert, strategic advice, guidance and support to the REACH management team and other key stakeholders to ensure the design, development and implementation of high-quality, innovative partnership and relationship management strategies, systems, and processes.
• Contribute to specialised projects and undertake research to identify new and prospective partners across both the government and non-government sectors which maximise opportunities for shared value

ENGAGEMENT

• Develop, build and maintain strong working relationships with key internal and external stakeholders through effective communication, negotiation, and issues management to foster collaboration, leverage expertise and maximise partnership opportunities.
• Provide specialist expertise and advice in team management, business, activity and performance planning and reporting to align partnership resources with key strategic objectives and priorities effectively.
• Manage the negotiation, development, and implementation of all relevant partnership agreements and documentation including Memoranda of Understanding (MOUs) and Service Level Agreements (SLAs), to ensure compliance with legislative, departmental and project requirements and to support the development of enduring and mutually beneficial partnerships.
• Organise community health events to promote our services and memberships.

DELIVERY

• Identify, anticipate, and respond to current and future issues and priorities, and devise and recommend appropriate solutions to complex problems and issues, to mitigate risks and support continuous improvement across all partnership activities.
• Supervise hiring, supervision, and training of full-time and ad-hoc staff

                         Targeted Specialized Knowledge  

• University degree in the Social Sciences, Statistics, Business Administration, Economics, Public Health or another relevant field; a Master’s degree is an advantage
• Minimum 5 years of work experience with demonstrated results in project, program and / or portfolio management.
• Minimum 2 year of work experience with demonstrated results in data collection, data analysis, data visualization, survey design, statistics and / or field-level M&E or quality assurance
• Advanced computer skills, particularly in Excel / Google Sheets, database and statistical applications
• Strong technical writing skills, including management and / or programmatic reports, project proposals, scientific manuscripts, SOPs and / or manuals; 
• Demonstrated research and presentation skills; at least one presentation given at an external event (conference, panel, etc.);
• Experience designing and delivering training / workshops; 
• Excellent interpersonal, communication, critical thinking, problem-solving, team working and team building skills; excellent organizational and time management skills

Remuneration

NGN 780,000 monthly gross. 

Benefits 

• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.