Project Coordinator

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 

                 Duties And Responsibilities

PURPOSE

• Develop processes, subject-matter guides, playbooks, SOPs and workflow documents as required.
• Develop learning materials and deliver in-house trainings within the role’s technical field of work.
• Collect, analyze, and visualize project, business, and operational data as required specifically for targeted communication and reporting requirements.

ENGAGEMENT

• Work closely with program managers, project managers, and other project support functions to monitor, facilitate, and assure compliance with REACH project management method, requirements, and standards at all times during project delivery (active support and problem-solving function).
• Collaborate with the communications team to align website content creation, blogs, newsletters, marketing materials / email, presentations and pitch decks.
• Regularly prepare a variety of technical, management, activity and status reports for a number of internal and external stakeholders.
• Recommend changes to processes to improve alignment of services with business/program objective.

DELIVERY

• Timely production of contractual deliverables for clients (monitoring and control function).
• Continuously identify and track project issues, bottlenecks, challenges, and risks; escalate to management or resolve as appropriate.
• Ensure and validate the quality of all project documentation and project management products across REACH’s portfolio by continuously administering and improving the appropriate in-house processes and tools.
• Organize data on overall project performance illustrating issues affecting quality against metrics.

               Targeted Specialized Knowledge 

• College or university degree in the Social Sciences, Statistics, Business Administration, Economics, Public Health or another relevant field; a Master’s degree is an advantage Advanced computer skills, particularly in Excel / Google Sheets, database and statistical applications
• Minimum 5 years of work experience with demonstrated results in project, program and / or portfolio management; combination of nonprofit and for-profit sector experience preferred
• Minimum 2 year of work experience with demonstrated results in data collection, data analysis, data visualization, survey design, statistics and / or field-level M&E or quality assurance
• Strong technical writing skills, including management and / or programmatic reports, project proposals, scientific manuscripts, SOPs and / or manuals;
• Demonstrated research and presentation skills; at least one presentation given at an external event (conference, panel, etc.); Experience designing and delivering training / workshops;

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.