Laboratory Coordinator

Who we are

 EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.                                                                                                                 

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.  

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

At EHA Clinics Laboratory, our mission is to consistently deliver the highest quality of laboratory services, tailored to meet the unique needs of our clients. We are dedicated to upholding professional excellence, ensuring that every examination we conduct is fit for use. Our commitment extends to the continuous improvement of our Quality Management System, embracing the principles of ISO 15189:2022 and JCI Ambulatory Standard. Through unwavering dedication to quality and compliance, we aim to set the standard for excellence in healthcare diagnostics, fostering trust and well-being within our community.

The role of Lab Coordinator at EHA Clinics Laboratory, is pivotal in ensuring the day-to-day operations run smoothly and align with EHA Clinics commitment to delivering the highest quality laboratory services. The Lab Coordinator responsibilities include overseeing the work of laboratory technicians, ensuring adherence to protocols and procedures, and maintaining a conducive working environment. The Lab

Coordinator plays a crucial part in upholding professional excellence by providing leadership and guidance to the Lab team. Regular training, mentoring, and performance evaluations fall within the lab coordinator`s domain, contributing to the continuous improvement of our Quality Management System. The lab coordinator`s dedication to

fostering a culture of precision and compliance is essential for the successful execution of EHA clinics mission.

                          Duties And Responsibilities

PURPOSE

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

ENGAGEMENT

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

DELIVERY

• Follow up and ensure all staff to maintain their professional accreditations and licences.
• Maintain and coordinate inventory to ensure zero stock out
• Maintain quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment by utilising approved testing procedures; monitoring quality control measures and protocols.
• Review logs and registers to ensure compliance with established policies and procedures.
• Drafting, reviewing and enforcing new Standard operating procedures
• Support in organising laboratory performance and quality reports.

        Targeted Specializes Knowledge

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Must possess a valid practice Licence
• Minimum 3 years experience in a regulated clinical laboratory is required.
• Minimum 1 year of supervisory experience is desirable.
• Candidates must possess a current practising licence and be a member of the Association of Medical Laboratory Science Council of Nigeria.
• Additional training and experience in laboratory quality management systems is desirable

Remuneration

NGN 490,000 monthly gross. 

Benefits 

• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.