Facility Manager

Who we are ​

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective  

The Operations Facilities unit provides technical and programmatic support services in the areas of Facility & Safety Management, External Facility Management, IT, Fleet Management and expansion Project Management which is critical to achieving the organization’s mission through resource planning, coordination, and management to support the organization's internal and external stakeholders. 

The Operations Manager oversees the provision of facilities, Safety and fleet management services and makes strategic decisions for the growth of the Operations department and is involved in quality management and improvement programs in the organization to ensure high-quality patient experience. ​

          Duties And Responsibilities 

PURPOSE

• Writing, updating and implementing JCI policies.
• Develop, recommend, and administer policies, procedures, and processes in support of grounds and building maintenance operations; implement and monitor compliance with approved policies, procedures, and processes.

ENGAGEMENT

• Emergency Codes training across all EHA Clinics facilities.
• Make aware of opportunities/challenges emerging in program/service area (specify)
• Liaise with the Supply Chain department to manage operations vendors. Emergency Codes training across all EHA Clinics facilities.
• Engage with government agencies to ensure statutory compliance.

DELIVERY

• Monitoring Operational Performance Of Security Service Providers. Initiating cost-saving strategies.
• Generate departmental reports to be analyzed by the Chief Operating Officer. Collect and analyze a variety of complex data and information, including utility costs and usage. Perform statistical analysis and summarize findings in applicable reports or other communication mediums.
• Managing/monitoring team KPI, budgeting, tracking and Planning. Audit of Office Premises & Building's Security & Safety.
• Initiating cost-saving strategies.

      Targeted Specialized Knowledge  

• Bachelor’s degree in operations management, business administration, project management, Engineering or related field.
• 6+ years’ proven experience in an operations management position. Strong budget development and oversight skills
• Highly trained in conflict management and business negotiation processes.
• Knowledge of general business software and aptitude to learn new applications;proficiency in Microsoft Office (Word, Excel, Outlook)
• Engineering graduate is a very strong advantage. Working knowledge of project management software programs, including
• ASANA, Odoo (work collaboration tools) Certification in Project Management.
  

Remuneration

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment. 

To foster gender balance and diversity, we strongly encourage qualified females to apply