Assistant Practice And Quality Assurance Manager - Borno

Who we are

 EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

MISSION OBJECTIVE

The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.

The Assistant Practice and QA manager is responsible for the coordination and overseeing daily administrative and clinical activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients. She/he is responsible for the supervision of all employed clinical support staff. Serve as the primary leadership communication link between the teams and departments throughout the organization. She/he is responsible to ensure the overall smooth day to day operations, and employee engagement. In addition, as an Assistant QA manager, s/he will manage and implement quality management and quality improvement programs to ensure high-quality patient experience while achieving departmental and organizational goals.

 DUTIES AND RESPONSIBILITIES

                             ANALYZE
PURPOSE

• Maintain adequate clinical supplies. Analyze supply purchases to ensure they are cost-efficient and within the budget.
• Develop and maintain a highly motivated and well-trained staff Building and leading a high-performing team
• Provide input on the budget process and monitor the approved yearly practice budget.

                          COLLABORATE
ENGAGEMENT

• Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
• Periodic evaluation, identification of training needs and solutions to clinical staff. Provide appropriate and timely communication with staff and providers.
• Effectively present data and information to the Management team
• Identify and recommend solutions to the clinical team member and office issues or problems.

              MANAGE THE PROJECT CYCLE
DELIVERY

• Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed to achieve maximum productivity.
• Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
• Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
• Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
• Infection control Officer

   TARGETED SPECIALIZED  KNOWLEDGE

• MBBS, BLS, ACLS, & gt; 5 years Post NYSC, Minimum of 2-5 years supervisory experience. Masters degree, diploma or certificate of training in relevant fields.
• Additional Skills: Basic Ultrasound, IUD insertions, Collection of PAP Smear, ECG interpretation, Family Medicine, Genetic Counselling, Quality
• Excellent communication skills and a demonstrated ability to manage a team of professionals
• Knowledge of medical office safety, infection control policies, and regulations
• Self-motivated, highly productive and positive attitude. Organization skills and ability to multi-task various responsibilities. Demonstrate leadership skills.

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.