[ { "question": "What are the symptoms? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/3", "answer": "

According to the World Health Organisation (WHO), the main symptoms of the coronavirus usually include:

Some patients may have \"aches and pains, nasal congestion, runny nose, sore throat or diarrhea\", the WHO adds. \"These symptoms are usually mild and begin gradually. Some people become infected but don\u2019t develop any symptoms and don't feel unwell\".

These symptoms are similar to other respiratory diseases including flu and the common cold. So if you have symptoms, consider the following:


Source: Nigeria Centre for Disease Control

" }, { "question": "What is COVID-19?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/1", "answer": "

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. The disease causes respiratory illness (like the flu) with symptoms such as a cough, fever, and in more severe cases, difficulty breathing. 

Source: Nigeria Centre for Disease Control

" }, { "question": "How is it transmitted? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/4", "answer": "COVID-19 spreads primarily through contact with an infected person when they cough or sneeze. It also spreads when a person touches a surface or object that has the virus on it, then touches their eyes, nose, or mouth.

Source: Nigeria Centre for Disease Control


" }, { "question": "Who is at the highest risk for becoming severely ill with COVID-19? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/5", "answer": "

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.

Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

Many conditions can cause a person to be immunocompromised, including cancer treatment, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune-weakening medications.

Source: Nigeria Centre for Disease Control

" }, { "question": "How likely am I to catch/contract coronavirus?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/6", "answer": "

The risk depends on where you are - and more specifically, whether there is a COVID-19 outbreak unfolding at your location.

For most people in most locations, the risk of catching COVID-19 is still low, however, there are now places around the world (cities or areas) where the disease is spreading. For people living in or visiting these areas, the risk of catching COVID-19 is higher. Governments and health authorities are taking vigorous action every time a new case of COVID-19 is identified. Be sure to comply with any local restrictions on travel, movement or large gatherings. Cooperating with disease control efforts will reduce your risk of catching or spreading COVID-19.

Source: Nigeria Centre for Disease Control

" }, { "question": "What can I do to protect myself and prevent the spread of the disease? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/7", "answer": "

Clean your hands often.

Avoid close contact.

Stay at home if you\u2019re sick.

Cover coughs and sneezes.

Clean and disinfect.


Source:\u00a0Nigeria Centre for Disease Control
" }, { "question": "What is Coronavirus?\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/2", "answer": "

Coronaviruses are a family of viruses that cause diseases in animals. Seven, including the new virus, have made the jump to humans, but most just cause cold-like symptoms.

Source:\u00a0Nigeria Centre for Disease Control
" }, { "question": "Is there a vaccine, drug, or treatment for COVID-19?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/8", "answer": "

The virus is so new and different that it needs its own vaccine. Researchers are trying to develop a vaccine against 2019-nCoV, and WHO is supporting their efforts.

However, those infected with the virus can receive appropriate care to relieve and treat symptoms, and those with severe illness should receive optimized supportive care. Some specific treatments are under investigation and will be tested through clinical trials. WHO is helping to accelerate research and development efforts with a range or partners.

Source:\u00a0Nigeria Centre for Disease Control
" }, { "question": "Should I wear a mask to protect myself?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/9", "answer": "

The current recommendations by the Presidential Task Force on COVID-19 and NCDC is that improvised face masks are mandatory in public places. All visitors/patients are required to wear face mask at all times while at EHA Clinics. We also encourage all patients to wear face masks when out in public.\u00a0

Face masks


Source:\u00a0Nigeria Centre for Disease Control
" }, { "question": "What should I do if I suspect I have COVID-19? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/10", "answer": "

If you suspect that you have COVID-19, contact EHA Clinics Command Center on 0800EHACLINICS (0800 34225 46427). You will be triaged to confirm if you meet the criteria for testing.


" }, { "question": "How do I get tested for COVID-19? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/11", "answer": "

Call the EHA Clinics Command Center on 0800EHACINICS (0800 34225 46427) and we can help coordinate with the Nigeria Center for Disease Control (NCDC) to assess you for screening.


" }, { "question": "What can I expect if I come to EHA Clinics with COVID-19 related needs?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/12", "answer": "

If you meet the criteria for testing, you will be directed to a designated parking location and instructed to wait in the vehicle until you are called to the sample collection area, where a sample will be collected based on guidelines.

" }, { "question": "What happens if I test positive for COVID-19? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/13", "answer": "

You will be contacted by the Nigeria Center for Disease Control (NCDC) and referred to one of the designated COVID-19 treatment sites. There you will be managed and cleared when you have 2 negative tests.

Source:\u00a0Nigeria Centre for Disease Control
" }, { "question": "Is it safe to come to EHA Clinics if I am sick with symptoms unrelated to COVID-19? \n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/14", "answer": "

You can contact EHA Clinics Command Center on 0800EHACLINICS (0800 34225 46427) and someone will assess if it is safe for you to come to our facility for treatment. We also offer telemedicine and home care services where you can be assessed and attended to by one of our medical personnel.



" }, { "question": "Can EHA Clinics send a nurse to my home to treat me for COVID-19? What about other illnesses? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/15", "answer": "

At this time, we are not managing patients at home with COVID-19. Everyone who tests positive is managed at a designated treatment center. If you have any symptoms unrelated to COVID-19 you can access our homecare service and a nurse will be sent to your home.



" }, { "question": "My family is sick with COVID-19! How can EHA Clinics help us? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/16", "answer": "

EHA Clinics can coordinate the transport of you or any members of your family to any of the COVID-19 designated treatment centers using our fully-equipped ambulance.


" }, { "question": "What is HealthMate?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/17", "answer": "

What is HealthMate?

" }, { "question": "How do i use healthmate", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/18", "answer": "

Download the app

Login

" }, { "question": "Signing up", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/19", "answer": "

If you want to use HealthMate you need to sign up first.

How to sign up

On the app Home Screen follow the \"Sign up\" link, then enter your surname (last name), first name and your email address.



In the next step you need to verify your email address. Please check your email inbox for the email that holds the verification code.


After entering the code from the email you only need to set your password and you're done.
Welcome to HealthMate!

You can use many features once you are signed up.

However, if you are a patient of EHA Clinics we strongly recommend to connect to your EHA Clinics client record. So you can benefit from even more services, such as accessing your medical data, lab results, prescriptions, and more directly in your HealthMate App.
Continue reading in the next section \"Access my EHA Clinics medical record\".

" }, { "question": "Changing or resetting my password", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/22", "answer": "

If you want to change your password or have forgotten it, that's not a problem.

How to change my password

If you are signed in, go to the My Account Screen and\u00a0 find the User Settings. Tap on the arrow next to your user name to see your user details. You will also find a link for changing your password.




How to reset a forgotten password

During the sign in, after entering your email, you are asked to enter your password. In case you don't remember it, or you want to reset it, you'll find a link to reset the password\u00a0below the password input field.



To reset your password you get a verification code to your email. After entering the code you can set your new password.




That's it. Your new password is set!

" }, { "question": "Accessing my EHA Clinics Medical Record", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/20", "answer": "

As a patient or member of EHA Clinics you can access your clinic record, to view your medical data such as lab test results, prescriptions.

How to get access to your Clinics Record on HealthMate

After signing up you come across a screen where you get asked whether you want to access your record. Just follow along where the button takes you.


You can also access your clinic record via your Account Screen. Open the menu drawer by tapping on the menu icon in the top right corner and follow the My Account menu. On the Account Screen you will see a section for EHA Clinics Account that shows a button for accessing your record.



After following the button the process for accessing your record starts.

First enter your Patient ID. If you don't know your ID you can use your mobile phone number to identify yourself instead. To do so, simply click the link below the input field and it will switch to phone number input.


Next you have to enter your Date of Birth. Please adjust the spinning wheels and tap on Find Record.



A record is found if it matches your ID/Phone Number and Date of Birth.

Your record wasn't found? Please check if the numbers were spelled correctly. Maybe the phone number provided doesn't match the phone number that is captured in your clinic record? Please contact us, if you have questions.



Next step is to get access to your record.

Your medical data is sensible data and we want to be assured, that only you can access it. This is why we ask you to verify the email and the phone number attached to your medical record. Please make sure you have access to your emails and your phone during this process.

First enter the code from the email that had been sent to you. You have the option to resend the email, if you didn't get it or deleted it.



Next enter the code from the SMS that was sent to your phone number.



You're done! Your record is now linked to your HealthMate.

You can view the details of your linked Clinic Record in the Account Screen.



 

" }, { "question": "Removing my EHA Clinics Medical Record from HealthMate", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/21", "answer": "

If you have linked your HealthMate to your or a family members' clinical record, you can also remove that record from your App.

Removing it from the App will not delete the record on the EHA Clinics system. You can always link it back.

How to remove the Access to my Clinic Record

In the main menu select My Account.
On the My Account Screen find the section for your Clinic Records. Open a Record by tapping on the arrow next to the name.




On the Detail Screen of your linked Account tap on the Remove this Account from my HealthMate link.
Your Acccount will be removed.




You can always link it back by following the steps for Accessing your Clinical Record.

" }, { "question": "Booking TeleHealth", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/31", "answer": "

TeleHealth is the delivery of healthcare services through remote communication technologies such as video conferencing.
It is free for Members. New patients will have to pay an additional one time registration fee.

\n


\n

How to book a TeleHealth Appointment

\n\n

watch video

\n\n

There are two ways to get a TeleHealth Appointment:

\n

In the GET CARE section and in the APPOINTMENTS section.

\n


\n


\n


\n

Coming from either way, select the TeleHealth Service and follow the steps by choosing your date and time.

\n

If you are a new patient you will be asked for some personal details.

\n

The summary screen will show you the price of the service. Note, that new patients have to pay a registration fee.

\n


\n

Note:
if you are a patient or member of EHA Clinics, but you are asked to register, then very likely you are not linked to your EHA Clinics patient record.
You need to link your EHA Clinics patient record to be able to access your patient and membership data. If you need guidance check out \"Accessing my EHA Clinics Medical record\" in this help center.

" }, { "question": "Refilling my Prescription", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/29", "answer": "

In the Get Care section of HealthMate you can access our online pharmacy and order medications from your EHA Clinics prescription.
To get your current prescription on HealthMate you need to have access to your clinical record.

In case you have not linked to your clinical record yet, please go to \"MY ACCOUNT\" in your HealthMate menu and link your Clinics Account. If you need guidance, please visit \"Acessing my EHA Clinics Medical Record\" in this help center.


How to buy medication from your prescription

\n

watch video

\n

Go to GET CARE from the main menu. In the overview of GET CARE select Pharmacy.
In the bottom bar the item \"Prescriptions\" appears.



This is where you will find all your prescriptions with EHA Clinics.
Open a prescription of your choice and see the products listed.\u00a0
Now you can add the products to your cart and proceed with the checkout.




" }, { "question": "Ordering a test", "image": "https://erp.eha.ng/web/image?id=27&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/27", "answer": "

With Get Care you can get tested and screened for different conditions.

How does ordering a health test work?

Our lab tests can be found in four categories:\u00a0
Women's Health, Men's Health, Wellness&Diagnosis and our Test Packages, which cover multiple tests for special occasions and situations.

Browse our health tests there and find the ones most suitable for you.



Some of our tests can be performed entirely by yourself.

Some of those tests require that the sample gets sent back to our labs. In that case you can request a driver to pick up your sample for a small fee, or you can bring your sample yourself to one of our clinics.

However, a lot of health tests require a nurse taking a sample from you. In that case you might want to come to one of our clinics, or, you request a nurse to come to your house.

Checking out

If you have found one or more tests you want to do, please add them to your cart.
In your cart you can see all items you are about to purchase. Remove the ones you don't want to buy.
When you are ready, then tap on checkout.


During the checkout, depending on the type of tests and products you have in your cart, you will have to provide an adress for delivery, or, in case you need your samples collected by a nurse, you will be asked to book the appointment for sample collection.

Home sample collection is possible for a home care fee.\u00a0


Before making your payment you will see a summary for a final check.


After your payment

Have you purchased a Do-it-yourself test kit? It will be delivered instantly to the delivery adress you provided during checkout.
If this test requires that your sample gets sent back, you can request the return delivery to our labs on the sales order of the purchase.

Did you book an appointment for sample collection? You can find the details of your appointment on your HealthMate Home screen. Also find an email with the appointment details.



Sales order
All your purchases made in our shop can be viewed on your Orders.


" }, { "question": "Buying drugs from the pharmacy", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/26", "answer": "

EHA Clinics offers drugs, medications and care products for you to buy online and gets them delivered to your doorstep.
This service is available in the city of Abuja only. Soon this service will be offered to costumers in Kano as well.

How to order from the pharmacy on the HealthMate App

\n\n

On HealthMate choose GET CARE from the main menu.




At the beginning you will be asked where you want to order from.\u00a0
Currently this service is only available in Abuja.


In the shop page all of our products are listed.




Searching for a particular Product? Tap on the search icon in the bottom navigation.
Or browse our categories by tapping on the category icon.



Once you have found a product you want to buy, add it to the cart. You can continue shopping and add as many items to your cart as you want to buy.

Checking out
You can access your cart by tapping on the cart icon in the bottom navigation. A badge beside the icon signals you the number of items in it.
Review the items, increase the amount of single items and when you finally want to buy them, tap on CHECKOUT.
The system will alert you, in case any of the items are currently not in stock. Remove those items from your list if necessary.



During checkout you will have to provide delivery and billing adress. The system will calculate the shipping cost, update your total price and lets you pay.
After successful payment you can lean back and expect your items to be delivered.

" }, { "question": "Malaria TAT", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/32", "answer": "

It takes 2hrs to get the malaria result

" }, { "question": "Tracking my Blood Pressure", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/23", "answer": "

Patients who want to track their blood pressure on a regularly basis, can use the Health Diary on HealthMate.

The Health Diary becomes available after linking up with your EHA Clinics Patient Account.

How to track my blood pressure

Find the Health Diary tile on your HealthMate home screen, or choose Health Diary from the main menu (accessible from the top right corner). Once your Health Diary has launched you have the possibility to track blood pressure, blood sugar and your weight.

At the top of the screen you can navigate between days.

In the bottom bar you can access the Diary Settings, the Diary itself, and your reports (from left to right).



To start tracking, activate the Blood Pressure diary directly from the start screen by tapping on the track button or, alternatively activate it from the settings screen.



While activating you will be asked a few questions for your initial setup, then you are ready to go.

Now, on your Diary Home screen you will find an empty Blood Pressure Card with a Plus Button.



To add a reading tap on the Plus button and follow the instructions.

For better results you will be asked to do a second reading after a minute. This can be skipped.

After entering your blood pressure readings you will be notified if values are out of your normal range.



Back on your Diary Screen you see your reading for today. Tap on it to see details or to delete that reading.\u00a0
You can add multiple readings on a single day, buy tapping on the plus button again.




For a full report of your blood pressure readings, go to the Report Screen by tapping on the Record Icon in the bottom bar.
Select the report for blood pressure.




The blood pressure report shows the average blood pressure on a weekly basis. That way you can track the development of blood pressure over time. Tap on a week to see every single reading.
Use this report to show to your doctor on your routine visits.

Want to get reminders?

Go to the Settings for Hypertension Management and find the Reminders section.


Set your time by tapping on the time and make sure you have the reminder toggled on.
You will receive a push notification every day to remind you to take your blood pressure reading.

" }, { "question": "Tracking my Blood Sugar", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/24", "answer": "

Patients who want to track their blood sugar on a regularly basis, can use the Health Diary on HealthMate.

The Health Diary becomes available after linking up with your EHA Clinics Patient Account.

How to track my blood sugar

Find the Health Diary tile on your HealthMate home screen, or choose Health Diary from the main menu (accessible from the top right corner). Once your Health Diary has launched you have the possibility to track blood sugar, blood pressure and your weight.

At the top of the screen you can navigate between days.

In the bottom bar you can access the Diary Settings, the Diary itself, and your reports (from left to right).



To start tracking, activate the Blood Sugar diary directly from the start screen by tapping on the track button or, alternatively activate it from the settings screen.



While activating you will be asked a few questions for your initial setup, then you are ready to go.

Now, on your Diary Home screen you will find an empty Blood Sugar Card with a Plus Button.



To add a reading tap on the Plus button and follow the instructions.

For accurate results you can add fastig ad no-fasting readings.\u00a0


After entering your blood sugar readings you will be notified if values are out of your normal range.



Back on your Diary Screen you see your reading for today. Tap on it to see details or to delete that reading.\u00a0
You can add multiple readings on a single day, buy tapping on the plus button again.




For a full report of your blood sugar readings, go to the Report Screen by tapping on the Record Icon in the bottom bar.
Select the report for blood sugar.




The blood sugar report shows the average blood pressure for fasting and non-fasting readings on a weekly basis. That way you can track the development of blood sugar over time. Tap on a week to see every single reading.
Use this report to show to your doctor on your routine visits.

Want to get reminders?

Go to the Settings for Diabetes Management and find the Reminders section.


Set your time by tapping on the time and make sure you have the reminder toggled on.
You will receive a push notification every day to remind you to take your blood sugar reading.

" }, { "question": "Tracking my weight", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/25", "answer": "

Patients who want to track their weight, can use the Health Diary on HealthMate.

The Health Diary becomes available after linking up with your EHA Clinics Patient Account.

How to track my weight

Find the Health Diary tile on your HealthMate home screen, or choose Health Diary from the main menu (accessible from the top right corner). Once your Health Diary has launched you have the possibility to track blood pressure, blood sugar and your weight.

At the top of the screen you can navigate between days.

In the bottom bar you can access the Diary Settings, the Diary itself, and your reports (from left to right).



To start tracking, activate the Weight diary directly from the start screen by tapping on the track button or, alternatively activate it from the settings screen.



While activating you will have to enter your current weight, then you are ready to go.

Now, on your Diary Home screen you will see your weight widget.




To adjust your weight, simply tap on the Plus\u00a0or Minus button.


On the Settings for your weight diary you can additionally set your target weight.




Also see the development of your weight over time on the Report Screen.

" }, { "question": "Booking an appointment", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/30", "answer": "

With HealthMate you can book, view and cancel your doctor appointments with EHA Clinics.

How to book an appointment

\n\n

watch video

\n\n

In the main menu go to APPOINTMENTS.

\n


In the overview you see a list of services offered by EHA Clinics. Select the service of your choice and follow the steps.
Tap on BOOK THIS APPOINTMENT in the summary to make your booking.

\n

You will receive an email with your booking details. In HealthMate your appointments will appear at the top of the APPOINTMENTS screen and on your home screen.
Tap on them to see the details. If you need to cancel your appointment, you can tap on CANCEL APPOINTMENT from this summary view.

" }, { "question": "Returning a Lab Sample", "image": "https://erp.eha.ng/web/image?id=28&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/28", "answer": "

With EHA Clinics you can order Home Testing Kits. These test kits allow you to take your sample yourself.\u00a0
Some of the Do-it-yorself tests however require a Lab to process your sample.


How do I return my sample to the Lab?

Every purchased item will have a Sales Order. You can access your Sales Orders from the bottom Navigation bar on your Get Care pages \"My Orders\".


To Return your lab sample to EHA Clinics, please find the Sales Order for your Lab Test.




Open that sales order and find a \"return lab samples\" button.
Please check the items you want to send back, provide the adress where you want to samples to get picked up and proceed by tapping \"return now\".
After payment you can expect a driver to come to you to pick up your samples.


" }, { "question": "What are your membership plans?", "image": "https://erp.eha.ng/web/image?id=33&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/33", "answer": "

We have three membership plans and they are: Standard, Premium and Premium International membership plans

" }, { "question": "What are the prices for the membership plans?", "image": "https://erp.eha.ng/web/image?id=34&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/34", "answer": "

For Standard membership-Youth (0-19 years) - 50,000

Adult (20-65 years) - 65,000

Senior (65+ years) - 80,000

Family (4 people) - Up to 5% Disc

For Premium membership- Youth (0-19 years) - 85,000

Adult (20-65 years) - 100,000

Senior (65+ years) - 120,000

Family (4 people) - Up to 5% Disc.

For Premium International membership- Youth (0-19 years) - 1,377,000.**

Adult (20-65 years) - 1,392,000.**

Senior (65+ years) - 1,412,000.**

Family (4 people) - Up to 5% Disc

" }, { "question": "Do you offer homecare services for your clients? ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/35", "answer": "

We offer homecare nursing/doctor and homecare sample collection services for our clients which a fee attached to it and process

NOTE: For first time nursing/doctor homecare request. The CC agent informs the Ops to confirm availability. After confirmation CC inform the client of the availability, signing of a consent form and the need to have a telehealth first before the medical team comes for the home care. If client agrees with all the information provided, CC send the consent form via the Odoo, obtain the client's address and all other necessary details and send/inform the Ops to take it up from there once clients have signed the consent form---Note this is only applicable for the first time request on Nursing/doctor's homecare service. Outside that, it's just to confirm availability from ops, obtain client's address, provide the clients with price of the homecare service.

For Homecare sample collection service- CC agent should ensure to inform the ops to confirm availability, inform the client of the need to sign a consent form regarding some test that requires signing a consent form such as HIV, inform the client of the homecare price and the intended test the sample is to be collected at home, obtain client's address and send the details to Ops once all procceses have been completed

" }, { "question": "What is the price for Homecare services", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/36", "answer": "

Nursing home care visit-Base fee (Up to 25km radius of clinic location) is N27,000

Nurse & Doctor Home care visit (Up to 25km radius of clinic location) is N52,500

Home Care Fee Per Hour is N15,000

" }, { "question": "I want to change the email address on my profile and also get my LT Number. How do I go about it?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/37", "answer": "

In order to curtail any fraudulent activity, it is important to ask some security check questions before releasing any information to avoid the information getting into the wrong hands. Asking reasons why the clients want to change the email address and some other security questions from the security checks questions. Once the clients answer some of the questions satisfactorily then the email address can be changed and LT number can be provided as well.


SECURITY CHECKS QUESTIONS-


NOTE- At least the client should be able to answer 3 to 4 questions correctly

" }, { "question": "I want to know more about your get-care services?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/38", "answer": "

EHA Clinics Get-care service is a digital health service that allows you to have access to quality health service just at one click and at your own convenience. You will have access to online pharmacy, online tests and Telehealth consultation. Clients can get started by visiting getcare.eha.ng

" }, { "question": "Does EHA clinics offer NIPT tests and can it detect the genotype/gender of the baby?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/39", "answer": "

EHA Clinics offer NIPT test also known as IONA.The IONA\u00ae test is a non-invasive prenatal test for pregnant women which estimates the risk of a fetus having Down\u2019s syndrome (T21), Edwards' syndrome (T18) and Patau\u2019s Syndrome (T13).

The IONA test at EHA Clinic does not determine fetal sex i.e gender of the baby.

NOTE: You need to see a doctor before the test. A consultation fee of N18,000 will be paid and if you are new to our clinic, a one time registration fee of N5,500 is required as well.


EHA Clinics offer NIPT test also known as IONA.The IONA\u00ae test is a non-invasive prenatal test for pregnant women which estimates the risk of a fetus having Down\u2019s syndrome (T21), Edwards' syndrome (T18) and Patau\u2019s Syndrome (T13).

The IONA test at EHA Clinic does not determine fetal sex i.e gender of the baby.

NOTE: You need to see a doctor before the test. A consultation fee of N18,000 will be paid and if you are new to our clinic, a one time registration fee of N5,500 is required as well.

" }, { "question": "What is the price for IONA/NIPT test?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/40", "answer": "


NOTE: Please confirm the price from Lab team before informing client. 

For IONA test, pregnancy  has to be 10 weeks , ours does not check for the genotype but Trisomy(\nDown syndrome, Edward syndrome and Patau syndrome )


" }, { "question": " I want to confirm which day I can book an appointment for immunization/vaccination for my child. NPI Vaccines\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/42", "answer": "

For NPI immunization- The appointment day for Asba, Lugbe and Lagos is every Saturdays.

\nKindly note NPI vaccination/immunization  for children 0-12 months  in Kano is now Fridays(10am to 2pm).\n\n


NOTE: NPI immunizations are vaccinations approved by the federal government which are free for children from age 0-12months

NOTE: Other vaccinations outside NPI can be booked for any day including Saturdays.

" }, { "question": "What is the charge for administration fee for vaccines and injections?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/43", "answer": "

For NPI Vaccines administration fee is N2000

For Non-NPI Vaccines and injections administration fee is N3000

" }, { "question": "I want to confirm how many doses of HPV I need to take.", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/44", "answer": "

HPV vaccines are to be taken in three doses. The doses are in a timeframe of 0-1- 6 months i.e. there is a 6 months interval between the time of taking the doses. However, you will always be informed at the clinic while you are taking your vaccines.


\nCERVARIX: Girls aged 9 to 14 (2 doses at least 6 months apart), 

Girls 15 and older (3 doses - 0, 1 month, and 6 months)

HEPATITIS B: 3 doses - 0, 1 month, and 6 months\n\n

" }, { "question": "Does EHA Clinics has partnership with Stanbic IBTC?", "image": "https://erp.eha.ng/web/image?id=45&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/45", "answer": "

EHA Clinics has partnered with Stanbic IBTC to offer discounts to all their cardholders i.e. any EHA Clinics clients that has Stanbic debit/credit card can enjoy the discount.

This discount is 10% on all the following: 

1. Membership purchase

2. Consultation: GP (In clinic and telehealth), Dental, and Optometrist.

3. Specialist consultations - local and international

4. Annual health check

5. Scans are done in EHA Clinics: ultrasound, ECG etc

6. Minor procedures

7. Ante-natal and post-natal care


NOTE-We are required to use our Stanbic IBTC POS to process these transactions(For Ops at the clinic)

" }, { "question": "What are the list of HMOs/Insurance EHA Clinics are in partner with?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/46", "answer": "


  1. Axa Mansard 
  2. Reliance
  3. MSO
  4. Cigna Envoy : Services costing over $200 will require preauthorization for Cigna
  5. Henner
  6. MSH
  7. April International HMO
  8. DOT HMO
  9. AETNA/ALLIANZ HMO
  10. NEM HMO
  11. REGENIX HMO
  12. Leadway Health

NOTE:  BODYROX Lugbe gym has agreements with \nAxa,Prohealth,Avon,Songhai,Reliance,bastion,metrohealth and leadway

For now Cigna and MSO clients who wish to use our clinic will need to pay for services directly. They can then request reimbursement from their HMO after receiving their invoices.\n\n

 

" }, { "question": "Links to various HMOs portals with their login details", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/47", "answer": "

Please us link to always access https://docs.google.com/spreadsheets/d/1\n\"EHA Clinics List of HMO Partners & Corporate Clients\"


\nKindly make use of this login details for Cigna Username :0022813608 Password Clinic@2024. You can get the verification code from info

\n\n

" }, { "question": "Do you have Cardiology specialist services", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/48", "answer": "

There is a Cardiologist in Abuja. His clinic days are 3:30 to 6:00 pm on Thursdays at  lifecamp Clinic.(Any other day indicated by the specialist if agreed day cannot accommodate all booked patients)

He will also be performing ECHO at NGN 40,000 for members and NGN 45,000 for Non-members.

NOTE: For specialist consultation price, always check the the right updated consolidated pricelist. In addition, always confirm availability before booking appointment.

" }, { "question": "GETCARE-NUTRIPLUS DIETICIAN appointment days via Getcare", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/49", "answer": "

Tuesdays to Fridays

8am-5pm

" }, { "question": "GETCARE- DIETICIAN NUTRIPLUS URL", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/50", "answer": "

https://getcare.eha.ng/register

" }, { "question": "GETCARE-NUTRIPLUS- The dietician details", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/51", "answer": "

\nName: Yetunde

Phone Number: 0703 033 7417 \n\n

" }, { "question": "Dental Clinic Days ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/52", "answer": "

Lagos : \nTuesdays - Saturdays 9:00am-5pm     

The Dentist Name  is  \nDr Olanipekun Olaniran : available Tuesdays and Saturdays 9am-5pm. 

Ogechukwu Nwobodo the Dental Therapist is available Mondays-Saturdays 8am-5pm.  she works on alternate Mondays and Tuesdays to Saturdays from 9.am-5pm. You can always check the clinic schedule to confirm her availability.


Kano: Tuesdays -Saturdays 9:00am-5pm . Check clinic schedule for availability

Kano clinic has an Orthodontist (Dental specialist. \n

Clinic days- Tuesdays

Time: 2pm- 4pm

\n\n

Abuja Lugbe: Mondays, Wednesdays, Thursdays  Fridays except public holidays , Alternate Saturdays ( Ask Lugbe team, before booking for Saturday) Dr Olatunbi Obayemi will be available on Thursday's at Lugbe( 9am-5pm. last appointment is for 4pm) and Dr flourish on other days.


Abuja Asba : Tuesdays, Wednesday's, Friday's and Saturdays 9:00am-5pm , Alternate Monday's  (Kindly confirm from ops team before booking)    Abuja Asba dental new break time is from 12:00pm to 1:00pm.. 

" }, { "question": "Lab Test TAT (In-House and Outsourced)", "image": "https://erp.eha.ng/web/image?id=53&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/53", "answer": "

Kindly check the sheet for information on lab tests TATs

" }, { "question": "Pediatrician consultation for all locations(Pediatric services)", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/54", "answer": "

For Asba- Clinic days are Monday's 10:00am- 12:00pm   \nDr Obialunamma

For Lagos- \nTuesdays and Saturdays 8am to 2pm.\n\n

For Lugbe(Telehealth)-Confirm availability from Asba

Kano- The consultation is via Telehealth Thursdays-Confirm availability from Asba

NOTE- Always confirm availability across all locations

" }, { "question": "Radiological services/Ultrasound Scan days/Sonography services", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/55", "answer": "

Kano- No more bookings on EHACare ,For Scan (Sonography) services, all clients should be advised to be at the clinic by 1:00PM on Mondays and Thursdays.

Asba Ultrasound scan : Saturdays only  10:00am -2:00pm(Please confirm from CEO team before booking)

Lugbe : Service not offered at the clinic.

Lagos : Service not offered at the clinic.

" }, { "question": "Inquiry about Black card holders from Lead way HMO:\n\nKindly confirm if the black card holders require pre-authorization before they can access service at the clinic.", "image": "https://erp.eha.ng/web/image?id=56&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/56", "answer": "

Black card holders from Leadway HMO do not require preauthorization

" }, { "question": "Standard Response Time and AHT for each channels", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/57", "answer": "

Call:

AWT- 30sec

AHT- 120sec-180secs

Whatsapp and Live chat:

AHT- <=15minsto wrap up

AWT/Response Time- 0-15secs

Email:

AWT/Response Time-  Within 24/48 hrs

AHT- 15mins to wrap up

Meta Suites( Facebook/Instagram DMs)

AWT- 0-15secs

AHT- <= 15mins  to wrap up

SLA for escalated queries

24hrs

" }, { "question": "EYE CLINIC DAYS/Optometry Service", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/58", "answer": "

Sangotedo Lagos:-  Tuesdays to Saturdays Alternate Mondays from 9am-5pm(Last appointment should be 4pm)

Kano Clinic :- Tuesdays, Fridays, Saturdays and Sundays  9:00am-6:00pm(Last appointment should be 5pm)

Abuja Asba: Tuesdays and Thursdays  10:00am-4:00pm(Last appointment should be 3pm)

Abuja Lugbe:- Alternate Mondays, Tuesdays-Saturdays  9:00am-5pm.



" }, { "question": " MENTAL HEALTH SERVICE: Psychiatrist and Psychologist", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/60", "answer": "

Abuja Asba: \nPsychiatrist is available in Asba on Thursady's 9am-11am

Other locations via telehealth same date and time. 


Always confirm from Ops team before making any bookings

" }, { "question": "REACH---\nRegistration Fee and consultation for Adults & Children", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/61", "answer": "

Registration fee for Adult and Children who are accessing care for the first time at REACH clinic is N500

Consultation Fee for AAdultsult is N300

Consultation fee for Children is N200

" }, { "question": "Name of the new dermatologist (in-house)and clinic days", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/63", "answer": "

Her name is Dr. Adeola Adekeye 

Clinic Days: Friday 11:00am onward

Abuja : Monday's 2:00pm

Lagos: Telehealth

Kano : Telehealth

NOTE: As per process for all new clients, a registration fee of N7,200 is applicable

NOTE- If you receive any request for the dermatologist please reach out to the clinic to confirm her availability before booking the appointment.

" }, { "question": "GYM Services(BODYROX)", "image": "https://erp.eha.ng/web/image?id=64&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/64", "answer": "

Bodyrox Lugbe Gym is functional  Contact no : \n07044480877

For clients who want further inquiries they should contact- 08089552382 or 08121440084


\nOpening and closing hours   :Monday - Friday 7:00 am to 8:00 pm

Saturdays 7:00am till 12pm


NOTE- Registration fee is N10,700

\n\nBodyrox,  have agreements with the following HMOAxa, Prohealth,Avon,Songhai,Reliance,bastion,metrohealth and leadway \n\n

" }, { "question": "ENT -EAR, NOSE and THROAT Service ", "image": "https://erp.eha.ng/web/image?id=65&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/65", "answer": "

There is ENT service available at Asba and Dantata 

Clinic day is Fridays

Time- 4:30pm-6:30pm

ENT Telehealth Consultation available in other locations : Lagos, Lugbe, Kano.

NOTE- Always still confirm availability before booking an appointment.


\nKINDLY NOTE:  if a client outside Abuja requests for EAR cleaning service they can consult with a GP. It would be the GP who is trained to clean the ears. The GP can clean the ears. It's a service called Ear syringing or Ear toileting and price is captured on the consolidated price(As at the time of this update Ear Syringing is N7500(Public price). However, do not forget GP consultation price as well.  kindly confirm from the ops team before booking appointment 

" }, { "question": "GYNAECOLOGY SERVICE : Do you have a gynaecologist in clinic ?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/67", "answer": "

Lugbe :  Gynecologist will not be available till further notice.

Asba:  Alternate Saturdays and Wednesdays  {\nWednesday --10am-3pm. Saturday 10am-2pm}


Kano : Tuesday's 3pm- 6pm  For Gynaecology services Kano, there will be no more bookings on EHACare . kindly inform clients to walk into the clinic on the designated clinic day\u2014Tuesdays between 3:00 PM and 6:00 PM.


Lagos: Telehealth 


Asba Gynae Name: Naanreng Grace Oguegbulu


ANC CLASS for Asba- It is always Saturdays

ANC CLASS for Kano- It is always Tuesdays


NOTE- Please, always confirm further with ops on the comms group if the Gynae is available and if there are available slot before booking clients.

" }, { "question": "Does EHA have a Family Physician", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/68", "answer": "

Yes, we do . 

Family Physician Specialist Dr. Dirkat Poyi. Patients can now be scheduled for in House and Telehealth consultations. 

He is available in house at Asba and Dantata Branch and other locations via telehealth

Clinic days; Monday- Friday 9am to 4pm. 



" }, { "question": "H-pylori Test- In-house Test(Antibody)", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/69", "answer": "

h-pylori antibody test in-house is now being run in-house. Doctors as well as walk in clients can request for it. It make use of blood so there wont be the challenge of going back and forth with stool samples.


NOTE- It is now a blood sample test not a stool sample that causes back and forth.

" }, { "question": "GETCARE- NUTRIPLUS DIETICIAN PROCESS AND PRICE\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/70", "answer": "

The Service cost N20,000


Client books appointment via Getcare website https://getcare.eha.ng/nutriplus 


CC receives email notification on (Telehealth email) of clients booking. Dietician is automatically added to the meeting on google calendar


CC Agents fills the GETCARE-NUTRIPLUS Appointments sheet:  https://docs.google.com/spreadsheets/d/1d0Jg1UisoO2TM1VrBQ4QZCwCvVWe14TP2yvkvnzHfRU/edit?usp=sharing with the details


CC Agent notifies dietician of the appointment via phone call  before the appointment time  ( Name: Yetunde  , Phone Number: 0703 033 7417).


CC Agents contacts dietician after the appointment to confirm if client joined and fills the the required space for this on the GETCARE-NUTRIPLUS Appointments sheet:  https://docs.google.com/spreadsheets/d/1d0Jg1UisoO2TM1VrBQ4QZCwCvVWe14TP2yvkvnzHfRU/edit?usp=sharing with the details

" }, { "question": "Peditrician Clinic days across all locations", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/71", "answer": "

Pediatrician clinic days are Thursdays. He is available in Asba but takes consultation for Lugbe and Kano via telehealth

Pediatrician is available in house in Lagos.

NOTE- Before confirming clients appointment always confirm if the pediatrician is on seat before booking.


" }, { "question": "Do we have in-house Dietician in EHA Clinics?\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/72", "answer": "

Yes, we do

Available for physical consult In-house at Asba clinic Abuja  on Mondays 10:00am . other subsequent days Wednesday

Confirm availability from Ops team before booking.



For telehealth consultation propose NUTRIPLUS to client. 

" }, { "question": "NEW / RECENT UPDATE", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/74", "answer": "



\n\n

\nDear Team, FYI. Please note that all CIgna Enrolles are to pay out of pocket for now, and seek reimbursement from their HMO.


\n@Team, Please note that going forward, there will be no more bookings on EHA Care for Gynaecology and Scan services in Kano Clinic

For Gynaecology services, kindly inform clients to walk into the clinic on the designated clinic day\u2014Tuesdays between 3:00 PM and 6:00 PM.

For Scan (Sonography) services, all clients should be advised to be at the clinic by 11:30 AM on Mondays and Thursdays.

Thank you for your cooperation.


\n@Team: kindly note that anyone booking for yellow fever vaccines (Asba Clinic), should be booked on the last Saturday of every month. You can contact the nursing team if you need clarification on this.\n\n 

 

\nHello Team, Let's take note of this.

\nplease when booking any paying patient for a specialist, always inform them to make payment before appointment because that's what validates the appointment, that's the new process. Thank you\n\n 


\n@CC this is to bring to our notice that the Pediatrician won't be available for next week monday 9/03/2026 but she will be available in two weeks time. Kindly take note, thanks




\n 



" }, { "question": "What test do I need to take before getting HPV Vaccine?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/75", "answer": "

\n

For clients who want to take HPV vaccine, they are to take HPV Alinity test and not liquid based cytology

NOTE- Abuja 

             Kano HPV PCR test is done in Kano(Confirm price from the team in Kano)    

             Lagos- HPV DNA GENOTYPING is done in Lagos. 


NOTE- Kindly note that Liquid based cytology is what EHA Clinics does in place of pap smear and the price for Liquid based cytology is on the consolidated price.

For any client who has taken the test, it must present the test result to EHA Clinics. If the test result is from another facility, the facility must be ISO certified.

NOTE- Since prices have changed for the year 2025. Kindly ensure you confirm the prices on consolidate pricelist and the team in charge before giving out the prices.

" }, { "question": "Do we have a Cardiologist", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/76", "answer": "

Yes we do in house

Asba and Dantata Lifecamp Abuja : Every first and third Thursdays of the month.\n\n 3:30pm - 6:00pm


\n(Dr. Olaitan Fafure) 

\nHe will also be performing ECHO at NGN 40,000 for members and NGN 45,000 for Non-members\n\n


Please confirm from ops team before scheduling appointment 

" }, { "question": "Do we offer Physiotherapy service", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/77", "answer": "

Yes, we do

Asba and Dantata: Thursdays s 12pm-3pm ( Kindly confirm availability from clinic before scheduling appointment )

Kano: Confirm availability from Kano clinic

Physiotherapist Name- Dr. Kunaba Dogara

" }, { "question": "CLINIC LOCATION", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/78", "answer": "

KANO:

- No. 31, Lamido Crescent, Nassarawa GRA, Kano


ABUJA:

- Plot 944, Asba and Dantata Street, Off Olu Awotesu Street, Life Camp, Abuja

- Novare Gateway Mall, Lugbe Airport Road, Abuja

Solution


LAGOS:

- Novare Mall, Sangotedo, Lekki


\n\nASBA Clinic Description 

Find Description:

At the Traffic light (Lifecamp round about) take the turn right where there is sign direction to Market Square . Drive straight down the road just after Asba Dantata estate which is to the right , EHA Clinics is just ahead on your left (EHA Signboard is visible). or Use Google map on your phone to easily locate the clinic.

" }, { "question": "Typhoid Vaccine doze", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/79", "answer": "

The patient needs to take one shot then booster dose every 2 to 3 years

" }, { "question": "Covid-19 Price Update as of and from December 2024", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/80", "answer": "

kindly note that Covid 19 Pcr testing is now #51,500 for members and #56,000 for public. Please note that this has been included on the consolidated price list. Kindly ensure you are checking the consolidated pricelist

" }, { "question": "EHA Clinic at Prime Care Pharmacy", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/81", "answer": "

EHA Clinics is now at  Prime Care Pharmacy, Maitama!

We are thrilled to announce the expansion of our services with the opening of our new stand at Prime Care Pharmacy. If you live in Maitama and Wuse environs, EHA Clinics is now closer to you.

You can now get your vaccines, wound dressing, STI screening, malaria and typhoid tests, and other vital healthcare services at Prime Care Pharmacy.

Our expert team is ready to offer personalized recommendations and provide the support you need. Are you looking for over-the-counter medications, wellness supplements, or skincare essentials? We've got you covered.

Visit our new stand situated in the heart of Maitama Abuja to enjoy the EHA Clinics' quality of care

" }, { "question": "Outsource Lab tests recent update", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/82", "answer": "

Dear Command Center Team, this is to inform you that the lab team has received a revised price list for outsourced tests from our partner labs. The updated list has been forwarded for integration into our consolidated price list.

While the internal review is ongoing, we strongly advise that you confirm any outsourced test prices with the lab team before billing clients to avoid underbilling or overbilling. Our team is always available to assist with any clarifications or support you may need.

Please note that the new price list will take effect from 12:00 AM on 01/01/2025.

Thank you for your attention and cooperation.


Dear CC team, the lab team is pleased to inform you that in-house COVID-19 testing has resumed. However, please note that there has been a slight adjustment to the price list for COVID-19 PCR testing.

The new prices are as follows:

Thank you for your attention to this update.

" }, { "question": "IVVNT\n\nHangover IV Vitamin Therapy:\nHydration Therapy:\nImmune Support IV Vitamin Therapy:\n\nKindly check the document attach for information\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/83", "answer": "

IVVNT Document

" }, { "question": "REACH CLINIC ADDRESS", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/84", "answer": "

KUJE: \nAgwan Lado behind Forest Market, Pasali, kuje

GYADI GYADI

" }, { "question": "ANTE NATAL DAYS", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/85", "answer": "

KANO: Tuesday's 2pm

LUGBE: Saturday  9:00am- 10:00am

LAGOS: Saturday 10:00am

ASBA: \nwednesday by 9:00am\n\n

" }, { "question": "X-Ray", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/86", "answer": "

We do not offer Xray service in any of our clinics, referrals are done. 

" }, { "question": "HEPATITIS B DOSAGE \n\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/87", "answer": "

3 Doses : 0,1,6 months.

" }, { "question": "LIST OF IN-CLINIC SPECIALIST\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/88", "answer": "



DERMATOLOGIST- 

PEDIATRICIAN-

DIETICIAN:

PHYSIOTHERAPIST:

OPTHAMOLOGIST:

ORTHODONTIST:

GYNAECOLOGIST

FAMILY PHYSICIAN

CARDIOLOGIST:

ENT

" }, { "question": "Do we offer ECG service", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/89", "answer": "

Yes, we do


Kano: Any time of the day

Abuja: Yes

lugbe: Yes

Lagos: Yes

" }, { "question": "EHA Internal Teams Phone number ", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/90", "answer": "

ABUJA PHARMACY:\n09077802825.

ABUJA NURSING:09135111460

ABUJA DOCTOR'S :09135111460 & 08160999135

ASBA FRONT DESK: 09135111460 & 08160999135


KANO NURSING :08164172010

KANO DOCTOR'S : 08146835165

KANO PHARMARCY : 09031558758



\nLAGOS CLINIC : 0703 559 6234\n\n


LUGBE FRONT DESK:  08081757220\n\n


Rabiu (Kano): 09088988579

Bukola (Asba/Lugbe): 09087487718

Jude (Lagos): 08032163380

Kano Lab: 08067047642

\n\n

" }, { "question": "Cardilogist Appointment for July 2025", "image": "https://erp.eha.ng/web/image?id=91&field=attachment&model=faq.faq", "answer_url": "https://erp.eha.ng/api/v1/faqs/91", "answer": "

Kindly note that the cardiologist visit is the 1st and 3rd Thursday of the month, however he will not be available this week so he will like us to book his patients for 10th , 17th and 31st of July respectively.

" }, { "question": "Email/ Internal Escalation Channels", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/92", "answer": "

In certain cases, additional team members may need to be copied depending on the nature of the issue. These individuals include, but are not limited to:


Abuja : Bukola Ogunleye

Kano: Muhammad-Rabiu Umar

\n\n

" }, { "question": "WHEN TO USE/ IDENTIFYING TICKET TYPE:\n\nINQUIRY\n\nREQUEST\n\nCOMPLAINT:\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/93", "answer": false }, { "question": "GET-CARE Telehealth website booking . What you need to know\n\n", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/94", "answer": "

When a client books:


The system sends a calendar invite and sets telehealth@eha.ng as the organizer.


The appointment shows up in EHACare under Independence Road and is assigned to Online Telehealth.


If the client already exists in EHACare, it links to their profile. If they\u2019re new, a profile is created automatically.


Command Centre receives an email notification for each new booking.( Our individual official emails)


What we need to do:


The CC agent on duty should check the booking on the telehealth email calendar.


Find an available provider on EHACare (from any clinic location) and reassign the appointment to them.


Update the appointment location in EHACare to match the provider\u2019s location.


Notify the provider ahead of time to ensure they\u2019re ready.


Let\u2019s also make sure we\u2019re checking our emails regularly so we don\u2019t miss notifications as they come in.


If there\u2019s an issue:

We\u2019ve all been added to the Command Centre and Informatics - GetCare Complaints group. Please use it to report any problems or syncing issues.



Let\u2019s stay on top of this and keep things running smoothly. Please reach out if anything\u2019s unclear.

" }, { "question": "EHACARE Mobile", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/95", "answer": "

EHACARE Mobile

" }, { "question": "CC TICKET Tags", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/96", "answer": "

 \n

TagWhen To Use
Ambulance Service InquiryClient is asking and was given information about availability, coverage area, or pricing of ambulance services.
Annual Health Check InquiryClient was given  information about available Annual health check package, Pricing s and it's components.
Antenatal Package/Classes InquiryInquiry about antenatal services, pricing, class schedules, or package details.
Audio/SilentClient reached but poor/no audio on call , client went  silent during call or chat without stating their needs or agent being able to assist with the client's request or inquiry
Business and Partnership Inquiry\n\nThe client or organization is inquiring about how to contact us or proceed with requesting partnerships, collaborations, or corporate engagements.\n\n 
Clinics LocationClient was given information about directions or clinic addresses.
Consultation Booking InquiryInquiry about available doctor, consultation types, or timing, with no appointment booked. or details of an already booked consultation
Covid-19 InquiryInquiry related to COVID-19 tests, vaccination, or protocols.
EHA Academy/Webinar InquiryQuestions about EHA learning programs, webinars, or related details.
Feedback/SuggestionsClients offering feedback, commendation, or suggestions for improvement.
Freebies and PromosInquiry about ongoing promotional offers or free services.
General InquiryGeneral questions not fitting other tag categories.
Get-Care InquiryInquiries related to Get-Care services and  Nutriplus,
Homecare InquiryAsking for details, process or pricing of home care services.
Hoax CallNon-genuine or prank calls with no valid request.
Job InquiryQuestions were asked and applicant was given information about recruitment, job openings, or application procedures.

Membership Inquiry

Inquiry on membership packages, pricing, cost of renewal, information on clients current plan or related details

Lab Test InquiryClient was given information about Lab test availability, pricing, or sample requirements.
Mental Health Service InquiryInquiry about mental health consultations, psychologists, or psychiatry services.
Pharmacy/Prescription InquiryInquiry about medication availability, refills, or prescriptions.
Radiology Service Inquiry (Ultrasound, ECG, ECHO, X-Ray)Client was informed about imaging services, availability, or cost.
Specialist InquiryInquiry about specialist availability, schedule, pricing or consultation process.
Telehealth InquiryInquiry about telehealth  consultations and pricing 
Vaccination InquiryInquiry about vaccine types, cost, schedules, or eligibility.

3.2 Request Tags (30)

TagWhen to Use
Ambulance DispatchRequest for immediate or scheduled ambulance transport.
Annual Health Check BookingAppointment was booked for annual health check
Antenatal Package SalesSale of antenatal package.
Appointment CancellationRequest and cancellation of  an already scheduled appointment.
Appointment RescheduleRequest  and change of the date/time of a booked appointment.
Business & Partnership RequestRequest for collaboration, MOU, or business engagement.
Covid-19 Test Appointment BookingAppointment booking for COVID-19 testing.
Dental Appointment BookingAppointment was booked for dental consultation or procedure.
Dermatologist Appointment BookingAppointment was booked  with dermatologist 
ENT Appointment BookingAppointment booked  for Ear, Nose, and Throat consultation.
Emergency CallUrgent call requiring immediate attention or emergency response
Follow-up Appointment BookingBooking for a repeat or follow-up visit.
Follow-up RequestRequest for a callback or follow-up on a previous interaction with the CC or other clinic team
GP Consultation Booking\nThe agent has booked an appointment for the client with the GP.\n\n
Gynaecology Consultation BookingAppointment was booked for  client with a gynaecologist.
HPV (Sheeba) Kit PurchaseSale of HPV(Sheeba) testing kit.
Home-Care Service Booking\nRequest and confirmation of a scheduled home visit, whether booked directly by the Command Centre or escalated to the Operations team for scheduling.\n\n 
Immunization/Vaccination BookingAppointment was booked  for vaccination services either NPI or Non NPI
Invoice RequestRequest to receive or resend invoice.
Lab Test(s) Appointment BookingAppointment Booking for any laboratory test.
Membership Package SalesSale or renewal of  membership plan.
NIPT (IONA) Test BookingAppointment Booking for Non-Invasive Prenatal Test (IONA).
Nursing Service Booking (Family Planning, Procedure)Appointment booking for family planning or nursing procedures.
Optometry Appointment BookingAppointment booking for an eye test or optometry consultation.
Other RequestAny request not covered by other tags.
Physiotherapy Appointment BookingBooking for physiotherapy services.
Psychiatrist/Psychologist Appointment BookingAppointment Booking for mental health consultation.
Pediatrician Appointment BookingAppointment Booking for Pediatrician
Radiology Service Booking (Ultrasound, ECG, ECHO, X-Ray)Appointment was booked for imaging or diagnostic procedure.
Telehealth BookingAppointment was booked for telehealth consultation.


TagWhen to Use
Getcare-Nutriplus ComplaintComplaint related to the Getcare or Nutriplus service or product \u2014 such as delivery delays, product quality, or unsatisfactory experience.
Incomplete Test ResultComplaint about a laboratory test result that is missing parameters or only partially received with some contents missing
Lab Test Result(s) Not ReceivedComplaint about not receiving laboratory results at all
EHA Academy/Webinar IssueComplaint regarding an EHA Academy course or webinar, such as login issues, access errors, or missing certificates.
Other ComplaintsUsed when the client\u2019s complaint does not fall under any of the listed categories. Always include clear details in the comment and log note.

\n\n

" }, { "question": "Refund Process", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/97", "answer": "

The official email for clients to log a refund request is refund@eha.ng - they can copy info@eha.ng as well

NOTE- After confirmation/review from the refund team. It takes 2 weeks for the account to be credited

Clients email should include the following details below:

1. State the reason for the refund.

2. Attach proof of payment/debit.

3. State the account number the refund money should be credited to.

The TAT for the refund to be processed is 2 weeks

" }, { "question": "Partners With EHA Clinics, GYM, Wellness Studio and Active Wears. For membership discounted services", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/98", "answer": "

KANO- 

ABUJA-

ABUJA- Wellness Studio

ABUJA ACTIVE WEARS-

LAGOS ACTIVE WEARS-


" }, { "question": "Clinic Operating Hours and Last appointment( Lugbe and Sangotedo)", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/99", "answer": "

EHA Clinics branches that run 12 hours are Lugbe and Sangotedo and the last appointment for consultation(GP) should be 7pm

" }, { "question": "Is there an Orthodontist in Kano clinic?", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/100", "answer": "

Yes Kano clinic has an Orthodontist (Dental specialist. \n

Clinic days- Tuesdays

Time: 2pm- 4pm

" }, { "question": "Do we offer EAR SYRINGING", "image": "", "answer_url": "https://erp.eha.ng/api/v1/faqs/101", "answer": "

Yes, we do. 

We have ENT service however the specialist is in Abuja so across all our other locations a client can request for Telehealth consultation with ENT specialist service(It is possible). However, if a client outside Abuja requests for EAR cleaning service they can consult with a GP. It would be the GP who is trained to clean the ears. The GP can clean the ears. It's a service called Ear syringing or Ear toiletting and price is captured on the consolidated price\n\n

" } ]