Senior Coordinator, Talent Management

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.                                             

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.  

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

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Mission Objective

​The People and Culture department is focused on creating a work environment that inspires creativity, innovation and growth. We believe in fostering a culture where every employee feels valued, respected, and included, and has the resources and support they need to thrive. We are dedicated to attracting, retaining and developing a diverse and talented workforce that embodies our organization’s values and True North. We aim to promote a positive and collaborative work culture that encourages open communication, constructive feedback, and ongoing learning and development

opportunities.

The Senior Coordinator, Talent Management provides essential support to ensure the seamless execution of all talent programs. S/he is responsible for performance management, employee development, and succession planning. And he is passionate about creating a positive employee experience through career progression.

Duties And Responsibilities            

 PURPOSE

• Guide the implementation and maintenance of our Talent Management systems (eLearning System, Performance Software).
• Identify/determine opportunities to streamline talent processes and improve the overall employee and manager experience.
• Oversee the annual skills and performance review process, including system configuration, timeline communication, and reporting.
• Serve as the primary administrator for the Talent Management cycle, goal/KPI setting, and staff review feedback.
  

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 ENGAGEMENT

• Serve as the first point of contact for employee and manager inquiries regarding the performance management system and process.
• Advise managers on training needs and track training participation and evaluate program effectiveness through surveys and data analysis.
• Recommend and create clear communications, guides, and training materials to promote talent programs
• Provide direct support to the People and Culture Manager in preparing presentations for senior leadership on talent management.
  

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 DELIVERY

• Generate regular, timely and ad-hoc reports on talent metrics (promotion rates, succession readiness, program completion) to provide actionable insights on business strategy and partnership.
• Track participation and report on the effectiveness of development programs, workshops, and mentorship initiatives.
• Maintain accurate talent data, including succession slates, high-potential employee lists, and development plans.
• Ensure data integrity across all talent management systems. And coordinate talent data to identify trends and inform strategic decisions.

 Targeted Specialized Knowledge

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2-4 years of experience in an HR coordination role, with direct exposure to talent management, performance management, or learning and development.
• Proficiency in talent management principles (performance management, career development, succession planning). Experience with coordinating training or company-wide events. And ability to interpret data and create basic reports.
• Familiarity with HRIS or Talent Management systems (Odoo). Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
• Strong attention to detail and a commitment to accuracy. High level of discretion and ability to handle confidential information with integrity.

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Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

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Key Areas of Note 

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

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Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment. 

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